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Ordering Your Plants (Terms and Conditions are the same as for online ordering - click here to view) 1 Please read all the following before starting to fill out the order form. 2 We will only accept payment with order. Payment may be made by limit cheque or postal order made payable to The Plantsman’s Preference. Cheques should be made out with the words “Not to exceed £---.--” (where “£---.--” is the maximum you wish to spend) written in the words space. The numbers space should be left blank and the rest of the cheque completed normally. A cheque made out this way cannot be drawn for more than the written amount. We will fill in the value when the order is despatched and advise you of the exact amount. Refunds will be made by cheque, cash or stamps. You may also pay by Credit or Debit card. We accept all major types. Please make sure that you fill out all the information asked for and provide a telephone number in case of queries. If you wish the plants sent to a different address use the space at the bottom of the form, we must have the cardholders details in the Delivery Details box. For Switch/Solo cards please provide the issue number (or if you don’t have one, then the start date). NEW (29/08/2007) We now require the card security number (3 digits) from the back of your card. Please enter this in the box with the other details. 3 The courier will not deliver unless the parcel is signed for. If you are not in during the day then please give clear instructions on where to leave your parcel(s) or an alternative delivery address. Orders delivered to a third party or left unsigned are at your risk. Orders should only be delivered Tuesday to Friday. 4 Enclose an SSAE or e-mail address for your order to be acknowledged. 5 Minimum order is £15 plus P&P for the UK and £30 plus P&P for the rest of the EU. 6 Please note that we do not send out plants in midwinter or when it’s too hot. Also, orders sent in May, June and July may be delayed when we are busy with shows. 7 Please list some substitutes on a separate sheet if this is acceptable. We will not supply an alternative if you don’t ask for one. With some plants we may have a very similar alternative, if you wish us to make substitutes like this then please write “Similar Plants” in the space at the bottom of the form. 8 If you have a complaint then please let us know immediately. If plants arrive in a damaged condition then we need to be told, in writing, within five days. Please save all packaging and note the time and date of delivery. We cannot be held responsible for damage caused by the deliverer or failure of the plants due to incorrect care or adverse weather after despatch. E&OE |
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