Terms and Conditions see below
P&P Rates click here
Privacy, Cancellation, Returns and Complaints click here
Where we send
Despite our best efforts to keep the website up to date, we cannot guarantee the availability of all plants listed. Where a plant is unavailable, we will send the balance of your order, adjusting your payment if applicable. If you would like us to pick a substitute for you instead, or to double up on other varieties, please tell us in the box on the first page of the checkout. We will never send substitutes unless asked for.
Sometimes we run out of a certain size of a plant; when this happens we will normally send an alternative size if that's possible. This may mean that you get a bigger plant for the same money, but if the plant sent is smaller or there is a big difference in size we will adjust your bill accordingly. We never send plug plants or rooted cuttings.
Ordering and Payment
Please allow 30 days for despatch, although most orders will be sent within a week unless you ask otherwise.
Weather conditions may affect despatch.
Please note that we do not normally send out orders over the Christmas and New Year period to avoid delays.
Mainland UK orders are mostly sent by next day courier (currently APC).
Highlands of Scotland and offshore islands may be sent by APC, Royal Mail or Parcelforce.
Export orders are normally sent by a 2-5 day road service provided by APC. We have now been using APC for over 3 years and have found the service to be very reliable (despite what you may read online!).
You should receive an email when your order is despatched, giving you tracking details (if available). Please make use of this if you don't get your plants as soon as you expect them – and let us know promptly if plants have not arrived.
Please open your box as soon as possible.
In the top of the box you will find an information sheet on unpacking and planting your new arrivals. If you have asked for a printed invoice it will be here too (or you can log into your account online and download a PDF to print)..
Please carefully check the contents of the box against your paperwork and search for any "missing" plants amongst packing material. Sometimes a solid sheet of cardboard is used to separate layers of plants in boxes and you may have a "false floor" beneath which is another layer of plants.
Please let us know promptly if anything is missing.
We will not disclose your details to third parties other than when your order is processed; the courier needs your address, email and phone number. They will not disclose any of the information to any other third party.
Cancellation and Returns Policies
You may cancel your order at any time up until we pack your plants. Please phone/email and write to cancel an order.
Under the Consumer Contracts Regulations you have the right to cancel orders and return goods. As plants are perishable in transit we do not consider that this right applies to orders placed with us beyond cancelling orders as described above. For full details see: http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations
If you have a complaint then please let us know immediately. If plants arrive in a damaged condition then we need to be told, in writing, within five days. Please save all packaging and note the time and date of delivery. We cannot be held responsible for damage caused by the deliverer or failure of the plants due to incorrect care or adverse weather after despatch.
We are not registered for VAT.