Terms and Conditions see below
P&P Rates click here
Privacy, Cancellation, Returns and Complaints click here
EEA/EU and Channel Islands/Isle of Man Brexit Update
I am sorry to say that we no longer send plants outside England, Scotland and Wales.
The costs of UK Government inspections and Phytosanitary Certificates make export of retail quantities of plants to Northern Ireland and the EU/EEA uneconomical. The paperwork would cost a LOT more than the plants.
Unfortunately we can no longer send plants to Northern Ireland, Eire, EU or EEA.
Availability and SubstitutesDespite our best efforts to keep the website up to date, we cannot guarantee the availability of all plants listed. Where a plant is unavailable, we will send the balance of your order, adjusting your payment if applicable. If you would like us to pick a substitute for you instead, or to double up on other varieties, please tell us in the box on the first page of the checkout. We will never send substitutes unless asked for.
Sometimes we run out of a certain size of a plant; when this happens we will normally send an alternative size if that's possible. This may mean that you get a bigger plant for the same money, but if the plant sent is smaller or there is a big difference in size we will adjust your bill accordingly. We never send plug plants or rooted cuttings.
Ordering and Payment
Please allow 30 days for despatch, although most orders will be sent within a week unless you ask otherwise.
Weather conditions may affect despatch.
Please note that we do not normally send out orders over the Christmas and New Year period to avoid delays.
Mainland UK orders are mostly sent by next day courier (currently APC).
Highlands of Scotland and offshore islands may be sent by APC, Royal Mail or Parcelforce.
We have now been using APC for several years and have found the service to be very reliable (despite what you may read online!).
You should receive an email when your order is despatched, giving you tracking details (if available). Please make use of this if you don't get your plants as soon as you expect them – and let us know promptly if plants have not arrived.
Please open your box as soon as possible.
In the top of the box you will find an information sheet on unpacking and planting your new arrivals. If you have asked for a printed invoice it will be here too (or you can log into your account online and download a PDF to print)..
Please carefully check the contents of the box against your paperwork and search for any "missing" plants amongst packing material. Sometimes a solid sheet of cardboard is used to separate layers of plants in boxes and you may have a "false floor" beneath which is another layer of plants.
Please let us know promptly if anything is missing.
These terms will be updated from time to time, please make a point of checking periodically to ensure you are still happy with them.
We collect and use a minimum amount of your personal data depending on what services you ask us to provide.
We make it clear what we will do with your details when you supply them to us. Our use of your data is generally restricted to:
Providing you with account functions to enable placement of orders.
Providing you with an ordering service that includes delivery to your premises, or to a third party address.
Making business decisions regarding products and services.
Your data includes details you provide, including; your Name, Address, Phone numbers, email address; and your IP address, type of device, date & time and all other details of your orders.
Your details are only retained with your Consent or in order to fulfil your Contract. Except where specifically noted we do not pass your data to any third parties. We do not keep your details any longer than necessary, if you open an account but do not place an order your account may be deleted after 36 months.
Our website is hosted by a company called Bluepark Solutions Ltd who are based in the UK. Our User and Order databases are held securely on their servers. Our entire website (including our back office) is protected by up to date encryption.
If you wish to update or correct your details then you can do this by logging into your account at any time, alternatively just contact us to do it for you.
If you would like to close and delete your account please contact us and we will do this promptly (please note that order details required by law for legal/book keeping purposes may be retained until a later date).
If you'd like a copy of your details for any reason (such as to pass on to a third party) please ask us and we will provide them within 1 month, there is no charge for this. If at any time you are not happy with the way in which we handle your personal details you have the right to complain to the Information Commissioner's Office (ico.org.uk).
We do not use any automated decision making or profiling system.
For the purposes of the General Data Protection Regulation the business owner, Tim Fuller is the Data Controller and can be contacted via the website: www.plantpref.co.uk/contact
Additional Mail order terms
In order to fulfil your mail orders we have to pass some of your (or your recipient in the case of third party deliveries) details on to our courier.
This is currently limited to: your Name, Address, Phone numbers and Email Address.
If you choose to sign up to our newsletter using the dedicated form (www.plantpref.co.uk/newsletter) then the following will apply:
We will only use your details to send out the newsletter.
You can update your details or unsubscribe at any time by using the link at the bottom of any of our newsletters that you receive.
We currently use a well-known American company, MailChimp, to manage our mailing list and to send our newsletters. Your details will be held securely on their servers in the USA under equivalent data protection standards to the UK & EU.
Signing up to receive our newsletter is not linked or related to opening an online account to place orders on our website and your details are held in an entirely seperate database.
Cookies on our website
Two cookies are used by our website to enable you to use the site.
PHPSESSID – enables you to navigate the site and add plants to your shopping basket, remembering them as you browse. Expires when your browser is closed.
SESSION – for your convenience, this cookie remembers you basket contents and your log-in details (password is encrypted) if you are signed in so that you can return to the website to continue shopping at a later date. Expires after 1 year.
You can block these cookies in your webbrowser but this will prevent or curtail the ability to buy plants!
Last Updated: 30/12/2020
Cancellation and Returns Policies
You may cancel your order at any time up until we pack your plants. Please phone/email and write to cancel an order.
Under the Consumer Contracts Regulations you have the right to cancel orders and return goods. As plants are perishable in transit we do not consider that this right applies to orders placed with us beyond cancelling orders as described above. For full details see: http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations
If you have a complaint then please let us know immediately. If plants arrive in a damaged condition then we need to be told, in writing, within five days. Please save all packaging and note the time and date of delivery. We cannot be held responsible for damage caused by the deliverer or failure of the plants due to incorrect care or adverse weather after despatch.
We are not registered for VAT.