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Delivery

Terms and Conditions see below

Where we send
Availability and Substitutes
Ordering and Payment
Despatch
Delivery
Packing
Upon arrival

P&P Rates click here

Privacy, Cancellation, Returns and Complaints click here

Where we send
We send plants, safely packed, anywhere in the UK and EU. We can also send to Switzerland.
Please do not try ordering online if you are not in Europe unless you have spoken to us first as plant health regulations will almost certainly prevent us sending you anything.

Availability and Substitutes
Despite our best efforts to keep the website up to date, we cannot guarantee the availability of all plants listed. Where a plant is unavailable, we will send the balance of your order, adjusting your payment if applicable. If you would like us to pick a substitute for you instead, or to double up on other varieties, please tell us in the box on the first page of the checkout. We will never send substitutes unless asked for.

Sometimes we run out of a certain size of a plant; when this happens we will normally send an alternative size if that's possible. This may mean that you get a bigger plant for the same money, but if the plant sent is smaller or there is a big difference in size we will adjust your bill accordingly. We never send plug plants or rooted cuttings.

Ordering and Payment
Orders can be placed via the shopping cart online and payment can be made online by debit/credit cards, via online banking (BACS), using PayPal or by telephoning your debit/credit card details to the nursery for manual processing.

We have no minimum order.
Online card payments are handled for us by Barclaycard. Payments under the Barclaycard system will be taken a couple of days after you place the order once we have picked out and checked your plants, they will be dispatched as soon as we can after this.
 

Despatch
Please allow 30 days for despatch, although most orders will be sent within a week unless you ask otherwise.
Weather conditions may affect despatch.
Please note that we do not normally send out orders over the Christmas and New Year period to avoid delays.

Delivery
Mainland UK orders are mostly sent by next day courier (currently APC).
Highlands of Scotland and offshore islands may be sent by APC, Royal Mail or Parcelforce.
Export orders are normally sent by a 2-5 day road service provided by APC.  We have now been using APC for over 5 years and have found the service to be very reliable (despite what you may read online!).

You should receive an email when your order is despatched, giving you tracking details (if available). Please make use of this if you don't get your plants as soon as you expect them – and let us know promptly if plants have not arrived.
Please note that all deliveries will need signing for unless you instruct us otherwise. If you prefer, you can give alternative instructions, e.g. "leave in porch" or "leave with neighbour", at your risk. These instructions must be given during the checkout process – please note they cannot be emailed or phoned etc afterwards.

Packing
Plants are packed securely inside closed cardboard boxes (small orders may also be enclosed inside a plastic bag provided by our courier). The vast majority of our plants are sent in their pots just as you would get them if you came and picked them out yourself. Accordingly we will wrap the plant pot in water resistant paper to stop it leaking moisture into the box, the wrapped pots will then be secured inside the box so that they cannot move and all the free space filled with paper or card packing.
We usually use new boxes as they are known to be strong and in good condition but will use recycled ones if possible. Most of the space filling packing inside will be recycled.

Upon arrival
Please open your box as soon as possible.
In the top of the box you will find an information sheet on unpacking and planting your new arrivals.  If you have asked for a printed invoice it will be here too (or you can log into your account online and download a PDF to print)..
Please carefully check the contents of the box against your paperwork and search for any "missing" plants amongst packing material. Sometimes a solid sheet of cardboard is used to separate layers of plants in boxes and you may have a "false floor" beneath which is another layer of plants.
Please let us know promptly if anything is missing.

 

Privacy policy

General Terms

These terms will be updated from time to time, please make a point of checking periodically to ensure you are still happy with them.

We collect and use a minimum amount of your personal data depending on what services you ask us to provide.

We make it clear what we will do with your details when you supply them to us. Our use of your data is generally restricted to:

    Providing you with account functions to enable placement of orders.

    Providing you with an ordering service that includes delivery to your premises, or to a third party address.

    Making business decisions regarding products and services.

Your data includes details you provide, including; your Name, Address, Phone numbers, email address; and your IP address, type of device, date & time and all other details of your orders.

Your details are only retained with your Consent or in order to fulfil your Contract. Except where specifically noted we do not pass your data to any third parties. We do not keep your details any longer than necessary, if you open an account but do not place an order your account may be deleted after 36 months.

Our website is hosted by a company called Bluepark Solutions Ltd who are based in the UK. Our User and Order databases are held securely on their servers. Our entire website (including our back office) is protected by up to date encryption.

Card payments are processed by Barclaycard on our behalf who provide the highest levels of data security and are compliant with the Payment Card Industry – Data Security Standards. If you choose to use Paypal to make a payment then your transaction is subject to the Paypal Privacy Policy.

If you wish to update or correct your details then you can do this by logging into your account at any time, alternatively just contact us to do it for you.

If you would like to close and delete your account please contact us and we will do this promptly (please note that order details required by law for legal/book keeping purposes may be retained until a later date).

If you'd like a copy of your details for any reason (such as to pass on to a third party) please ask us and we will provide them within 1 month, there is no charge for this. If at any time you are not happy with the way in which we handle your personal details you have the right to complain to the Information Commissioner's Office (ico.org.uk).

We do not use any automated decision making or profiling system.

For the purposes of the General Data Protection Regulation the business owner, Tim Fuller is the Data Controller and can be contacted via the website: www.plantpref.co.uk/contact

Additional Mail order terms

In order to fulfil your mail orders we have to pass some of your (or your recipient in the case of third party deliveries) details on to our courier.

This is currently limited to: your Name, Address, Phone numbers and Email Address.

Newsletter terms

If you choose to sign up to our newsletter using the dedicated form (www.plantpref.co.uk/newsletter) then the following will apply:

We will only use your details to send out the newsletter.

You can update your details or unsubscribe at any time by using the link at the bottom of any of our newsletters that you receive.

We currently use a well-known American company, MailChimp, to manage our mailing list and to send our newsletters. Your details will be held securely on their servers in the USA under equivalent data protection standards to the UK & EU.

Signing up to receive our newsletter is not linked or related to opening an online account to place orders on our website and your details are held in an entirely seperate database.

Cookies on our website

Two cookies are used by our website to enable you to use the site.

PHPSESSID – enables you to navigate the site and add plants to your shopping basket, remembering them as you browse. Expires when your browser is closed.

SESSION – for your convenience, this cookie remembers you basket contents and your log-in details (password is encrypted) if you are signed in so that you can return to the website to continue shopping at a later date. Expires after 1 year.

You can block these cookies in your webbrowser but this will prevent or curtail the ability to buy plants!

Last Updated: 18/05/2018

 

Cancellation and Returns Policies

You may cancel your order at any time up until we pack your plants. Please phone/email and write to cancel an order.

Under the Consumer Contracts Regulations you have the right to cancel orders and return goods. As plants are perishable in transit we do not consider that this right applies to orders placed with us beyond cancelling orders as described above.  For full details see: http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

 

Complaints

If you have a complaint then please let us know immediately. If plants arrive in a damaged condition then we need to be told, in writing, within five days. Please save all packaging and note the time and date of delivery. We cannot be held responsible for damage caused by the deliverer or failure of the plants due to incorrect care or adverse weather after despatch.

 

VAT

We are not registered for VAT.


E&OE